Bose Loudspeaker Recall & Safety Cable Installation

Overview

Bose is recalling all FreeSpace DS 40F in-ceiling/flush-mounted loudspeakers manufactured prior to August 13, 2018. During installation and use, the mounting anchors on these loudspeakers can break, which could cause the  loudspeakers to fall and result in serious injury. To date, we have received notice of 29 loudspeakers falling from their installed locations and one report of an injury.

Bose is also requiring the installation of safety cables for certain Bose loudspeakers, including DS 40F, that are installed in commercial cooking environments. This now also includes previously installed loudspeakers. When exposed to cooking oil or cooking oil fumes, the mounting components on these loudspeakers can break, which could cause the loudspeakers to fall and result in serious injury. To date, we have received notice of five loudspeakers falling from their installed locations and one report of an injury.

If you are a direct Bose reseller or distributor, please select from the options below. If you do not purchase loudspeakers directly from Bose, please contact your Bose reseller for more information.

Requests & Claims

Requests for Replacement Product, Safety Cables or Compensation: BoseBMSsafety.com/claim

Product Disposition

If returning fewer than 10 speakers, visit this link to return using UPS.

Company Alias: boseprorecal
Login ID: DS40
Password: DS40

Please be sure to write your Order Number on each box that is being returned.


If returning 10 or more speakers, fill out the Bill of Lading below and call 1-800-GO-FEDEX to schedule your pick-up. When preparing your FedEx Freight Shipment,

  1. You must palletize and shrink wrap to use this method. If you cannot palletize and shrink wrap your shipment you must use the UPS method above. Please write your Order Number on an outward facing carton on the pallet.
  2. Please be sure to fill in the Bill of Lading sections highlighted in yellow.
  3. Please enter your Order Number in the “Purchase Order” Field on the Bill of Lading.
  4. For US and Canada, call 1-800-GO-FEDEX, and for Mexico, call 01.800.00.333.39 to schedule your pick up. When calling,

a. State “Schedule a pick-up” when prompted
b. Confirm if the shipment is over 150 lbs 
c. State total shipment weight
d. Select “LTL” service
e. Provide your desired pick up time to the FedEx Agent

Contact

Contact a Bose Pro sales representative