Bose Loudspeaker Recall & Safety Cable Installation

Overview

Bose is recalling all FreeSpace DS 40F in-ceiling/flush-mounted loudspeakers manufactured prior to August 13, 2018. During installation and use, the mounting anchors on these loudspeakers can break, which could cause the loudspeakers to fall and result in serious injury. To date, we have received notice of 29 loudspeakers falling from their installed locations and one report of an injury.

Bose is also requiring the installation of safety cables for certain Bose loudspeakers, including DS 40F, that are installed in commercial cooking environments. This now also includes previously installed loudspeakers. When exposed to cooking oil or cooking oil fumes, the mounting components on these loudspeakers can break, which could cause the loudspeakers to fall and result in serious injury. To date, we have received notice of five loudspeakers falling from their installed locations and one report of an injury.

If you are a direct Bose reseller or distributor, please select from the options below. If you do not purchase loudspeakers directly from Bose, please contact your Bose reseller for more information.

Requests & Claims

Requests for Replacement Product, Safety Cables or Compensation: BoseBMSsafety.com/claim

Product Disposition

Country Local Destruction or Ship Back Return Email Contact for Customer
Algeria Local Destruction DS40_europe@bose.com
Angola Local Destruction DS40_europe@bose.com
Argentina Local Destruction ReturnCenterSpecialist@bose.com
Armenia Local Destruction DS40_europe@bose.com
Aruba Local Destruction ReturnCenterSpecialist@bose.com
Bahamas Local Destruction ReturnCenterSpecialist@bose.com
Bahrain Local Destruction DS40F_Recall_Dubai@bose.com
Bangladesh Local Destruction DS40F_Recall_Dubai@bose.com
Barbados Local Destruction ReturnCenterSpecialist@bose.com
Belarus Local Destruction DS40_europe@bose.com
Bolivia Local Destruction ReturnCenterSpecialist@bose.com
Brazil Local Destruction ReturnCenterSpecialist@bose.com
Bulgaria Local Destruction DS40_europe@bose.com
Cambodia Local Destruction ReturnCenterSpecialist@bose.com
Chile Local Destruction ReturnCenterSpecialist@bose.com
Colombia Local Destruction ReturnCenterSpecialist@bose.com
Costa Rica Local Destruction ReturnCenterSpecialist@bose.com
Cote d'Ivoire Local Destruction DS40_europe@bose.com
Cyprus Local Destruction DS40_europe@bose.com
Czech Republic Local Destruction DS40_europe@bose.com
Dominican Rep. Local Destruction ReturnCenterSpecialist@bose.com
Dubai Ship Back DS40F_Recall_Dubai@bose.com
Ecuador Local Destruction ReturnCenterSpecialist@bose.com
Egypt Local Destruction DS40_europe@bose.com
Estonia Local Destruction DS40_europe@bose.com
Fiji Local Destruction ANZ_DS40F_Recall@Bose.com
Finland Ship Back DS40_europe@bose.com
Frenc.Polynesia Local Destruction ANZ_DS40F_Recall@Bose.com
Georgia Local Destruction DS40_europe@bose.com
Ghana Local Destruction DS40_europe@bose.com
Greece Local Destruction DS40_europe@bose.com
Guam Local Destruction ReturnCenterSpecialist@bose.com
Guatemala Local Destruction ReturnCenterSpecialist@bose.com
Haiti Local Destruction ReturnCenterSpecialist@bose.com
Honduras Local Destruction ReturnCenterSpecialist@bose.com
Hungary Ship Back DS40_europe@bose.com
Iceland Local Destruction DS40_europe@bose.com
Indonesia Local Destruction ReturnCenterSpecialist@bose.com
Israel Local Destruction DS40_europe@bose.com
Jordan Local Destruction DS40F_Recall_Dubai@bose.com
Kazakhstan Local Destruction DS40_europe@bose.com
Kenya Local Destruction DS40F_Recall_Dubai@bose.com
Kuwait Local Destruction DS40F_Recall_Dubai@bose.com
Latvia Local Destruction DS40_europe@bose.com
Lebanon Local Destruction DS40F_Recall_Dubai@bose.com
Lithuania Local Destruction DS40_europe@bose.com
Malaysia Local Destruction ReturnCenterSpecialist@bose.com
Maldives Local Destruction DS40return_india@bose.com
Malta Local Destruction DS40_europe@bose.com
Mauritius Local Destruction DS40_europe@bose.com
Morocco Local Destruction DS40_europe@bose.com
Namibia Local Destruction DS40_europe@bose.com
Nepal Local Destruction DS40F_Recall_Dubai@bose.com
Nicaragua Local Destruction ReturnCenterSpecialist@bose.com
Nigeria Local Destruction DS40_europe@bose.com
Oman Local Destruction DS40F_Recall_Dubai@bose.com
Pakistan Local Destruction DS40F_Recall_Dubai@bose.com
Panama Local Destruction ReturnCenterSpecialist@bose.com
Paraguay Local Destruction ReturnCenterSpecialist@bose.com
Peru Local Destruction ReturnCenterSpecialist@bose.com
Philippines Local Destruction ReturnCenterSpecialist@bose.com
Portugal Ship Back DS40_europe@bose.com
Puerto Rico Local Destruction ReturnCenterSpecialist@bose.com
Qatar Local Destruction DS40F_Recall_Dubai@bose.com
Romania Local Destruction DS40_europe@bose.com
Russian Fed. Local Destruction DS40_europe@bose.com
San Marino Ship Back DS40_europe@bose.com
Saudi Arabia Local Destruction DS40F_Recall_Dubai@bose.com
Singapore Local Destruction ReturnCenterSpecialist@bose.com
Slovakia Local Destruction DS40_europe@bose.com
Slovenia Local Destruction DS40_europe@bose.com
South Africa Local Destruction DS40_europe@bose.com
South Korea Local Destruction ReturnCenterSpecialist@bose.com
Sri Lanka Local Destruction DS40F_Recall_Dubai@bose.com
Switzerland Local Destruction DS40_europe@bose.com
Thailand Local Destruction ReturnCenterSpecialist@bose.com
Trinidad,Tobago Local Destruction ReturnCenterSpecialist@bose.com
Tunisia Local Destruction DS40_europe@bose.com
Turkey Local Destruction DS40_europe@bose.com
Ukraine Local Destruction DS40_europe@bose.com
Uruguay Local Destruction ReturnCenterSpecialist@bose.com
Venezuela Local Destruction ReturnCenterSpecialist@bose.com
Vietnam Local Destruction ReturnCenterSpecialist@bose.com

Contact

Contact a Bose Pro sales representative